I have been hacked - Guild Wars Forums

Jay Shrine · Nov 15, 2006, 06:05 PM // 18:05

I went to log in today,Wednesday 15th November. I logged in succesfully but was unfortunately faced with ALL my Characters being deleted,I had 8 slots and 5 PvE Characters,my Ranger,Warrior,Monk,Dervish and Assassin all deleted,My ranger had Obsidian Armor and I had spent a lot of time to get it also all my other characters,apart from the Dervish had 15k armor,so,what am I meant to do now. I have e-mailed Anet and waiting for a response,my password wasnt the easiest to guess,as it had many numbers and letters in and my e-mail hasnt been shown to anyone.Whoever hacked me should be shot on site,hackers are nothing but sad pathetic scum, of which will amount to nothing but the self satisfaction of being a geek. So what am I meant to do now?,start again?,quit forever?,is it possible to get my characters back?

LiamR · Nov 15, 2006, 06:10 PM // 18:10

Man, I feel for you, and no, I don't think you can get them back. >.< At least you had cash in your storage.. Right?

Jay Shrine · Nov 15, 2006, 06:12 PM // 18:12

no,I have nothing,nothing at all.

heroajax1 · Nov 15, 2006, 06:17 PM // 18:17

Ouch. I hope you're able to get everything back. I read another similar thread posted by Black Guinevere last month. Her primary char got deleted. A-net wouldn't do anything. Sorry man.

Jay Shrine · Nov 15, 2006, 06:22 PM // 18:22

to be honest,im pissed off,but not that pissed off as much as I thought,this guild wars hack could mean another door opening? maybe now I can spend more time with mates,unlike I used to,maybe I can extend my basketball talent,or maybe im babbling on because im trying to find the positives.

xxSilhouette · Nov 15, 2006, 06:23 PM // 18:23

*runs off to change password again*
Everytime i read this I have a need to recreate my password, and make it more complex.

I doubt Anet will do anything

Im sorry this happened to you.

Jay Shrine · Nov 15, 2006, 06:24 PM // 18:24

wow,today isnt my day,my MSN account wont work,if there could be the most unluckiest person in the world in one time,that would be me..

Dazzler · Nov 15, 2006, 06:26 PM // 18:26

Have you done some serious scans of your computers? If you are as careful as you say with your email/password then it sounds like you have a keylogger on your computer.

Try some adware scans, virus scans and most importanly run HiJackThis to see what it finds.

I feel bad for you buddy.

fallot · Nov 15, 2006, 06:33 PM // 18:33

Quote:

Originally Posted by Jay Shrine

wow,today isnt my day,my MSN account wont work,if there could be the most unluckiest person in the world in one time,that would be me..

Could be the same person. If he managed to get the email address you use for your username (if you use that) and its password, he can reset your GW account password as well.

Ole Man Bourbon · Nov 15, 2006, 06:37 PM // 18:37

Usually when people hack into an account, they either keep the account or loot it, not just delete everything. If they are looting it, they get the platinum, the other big valuables, maybe delete a toon just to be an ass, then leave the rest alone. I wonder if your account isn't simply bugged.

Chief · Nov 15, 2006, 07:06 PM // 19:06

Quote:

Originally Posted by support.plaync.com

Can you replace my deleted character?

We regret that we are not able to replace or reset characters if they are deleted from your game account. Some data associated with a deleted character is kept on file, but we cannot recreate a character using that limited amount of data. We encourage you to be very careful when you make character deletions. In instances where you are unsure how a character was removed, you should consider running a check for trojans or key loggers on your system, and consider resetting your password to prevent anyone who may have learned your password from accessing your account again.

I suspect that you have some type of key logger on your system, since you said you have a complex password. It is too late to do much about it now. If you do not remove the key logger from your system, it will not matter if you change your password. You need to clean your system before you proceed further.

The extreme method would be to reformat your system and do a clean install (this is were a Ghost image is very useful)
Another method you should try first is use a few Anti-Spyware applications such as SpyBot Search and Destroy and Ad-Aware. Additionally, scan your system with an AV program may not be enough ... most key loggers are in the form of a Trojan so another good application is Trojan Remover.

ACCOUNT SECURITY FAQ

Quote:

The most common way for people to get your password is by retrieving it using the Account Management tools on the PlayNC website (https://secure.plaync.com/cgi-bin/plaync_manage.pl). If you share your e-mail account with someone and use that e-mail account on your game account, it is possible that they could retrieve your password if they know your account name. (A similar thing can happen if you use certain instant messenger programs and share your account with someone???they could easily get access to the free e-mail account that you get with IM programs.)

Another way for computer criminals to get a password is to go through a list of all possible passwords, given they know an account name. This might seem tedious, but hackers do it with the help of computer programs that quickly cycle through all potential letter and number combinations. Should this happen (while unlikely, it does happen), the infiltrator needs your account name next. You should guard your account name if you can; avoid making your user name something that is readily accessible or easily guessed. For instance, don't use the name of your main character as your account name.

Remember, if someone has remote access to your system, it is very possible that they will be able to get your password if you have the password saved on your computer. There are two things you can do to prevent this from happening: never leave a save password box checked and keep your system cleared of viruses, particularly Trojans (which are discussed later in this document). Leaving a save password box checked means the password will be stored somewhere on your local drive. While this makes logging into websites or games easier, it also gives crooks a head start in getting your passwords.

rebondzx · Nov 15, 2006, 07:18 PM // 19:18

omg... same thing happenned to my friend yesterday! I was checking out my friends list, and I saw him connected. I tried to pm him but he wouldnt even reply... He was changing characters frequently, i pmed again, then he(the haxxor) replied and told me I was annoying(my friend is a frenchie) and kicked me from the guild and logged out.

this morning at school my friend was pissed and I asked him why he kicked me out, of course he had learned his accout got hacked(maybe because of the presence of 8 empty char slots...)

I would appreciate it if we could send something to Anet, but problem is... i dont know how... ^^ Now I am POSITIVE that anet can know what types of transactions the deleted characters did before being deleted. It could lead to a type of investigation. I firmly beleive THAT IT WAS THE SAME PERSON

ramma77 · Nov 15, 2006, 07:19 PM // 19:19

Quote:

Originally Posted by Ole Man Bourbon

Usually when people hack into an account, they either keep the account or loot it, not just delete everything. If they are looting it, they get the platinum, the other big valuables, maybe delete a toon just to be an ass, then leave the rest alone. I wonder if your account isn't simply bugged.

This happened to me. I hadn't used my second account for a few months and when i logged in. 3 of my chars were naked and all their weapons, runes, gold and stuff was gone.

They did leave me my 55hp monk alone though. That was nice of them.

rebondzx · Nov 15, 2006, 07:37 PM // 19:37

Ramma77, read my reply, I SPOKE TO THE GUY who was hacking...

ikepdx · Nov 15, 2006, 07:53 PM // 19:53

Quote:

Originally Posted by xxSilhouette

*runs off to change password again*
Everytime i read this I have a need to recreate my password, and make it more complex...

Ok, I've changed my password in the game using edit account before. Now it is telling me to go to PlayNC and change my password. My password for PlayNC is different than the game password. Why would I change my game password in my PlayNC account? And there isn't a place that I found to change my game password. Am I blind? Any help appreciated.

Knightsaber Sith · Nov 15, 2006, 08:49 PM // 20:49

^You have to click edit or whatever next to where it lists GW in the plaync master account game list

Jay Shrine · Nov 15, 2006, 08:58 PM // 20:58

Thanks for the snappy responses,its much appreciated,I have downloaded the trial of Trojan Remover and I have Spy Sweeper on this computor,but what do I do? do I scan the whole computor? just the drive? and whats a keylogger,Ive heard of them but never understood their true meaning.

Jay Shrine · Nov 15, 2006, 09:05 PM // 21:05

if this doesnt work,your help was much appreciated and anyway,isnt a door being shut better than it being locked? maybe I can start again with a necromancer,ive always wanted to make one

Ole Man Bourbon · Nov 15, 2006, 09:11 PM // 21:11

Keylogger is spyware which basically records and reports your keystrokes.

billypowergamer · Nov 15, 2006, 09:12 PM // 21:12

Quote:

Originally Posted by Jay Shrine

Thanks for the snappy responses,its much appreciated,I have downloaded the trial of Trojan Remover and I have Spy Sweeper on this computor,but what do I do? do I scan the whole computor? just the drive? and whats a keylogger,Ive heard of them but never understood their true meaning.

1. Scan you entire computer.
2. a keylogger is just like is sounds, it logs the keystrokes that you make and saves them into a file somewhere and sends it back to the hacker. That's why your not protected until you remove it. Every time you try to change your password, they will see it in the keylogger.

Nov 15, 2006, 06:05 PM // 18:05	#1
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	I have been hacked I went to log in today,Wednesday 15th November. I logged in succesfully but was unfortunately faced with ALL my Characters being deleted,I had 8 slots and 5 PvE Characters,my Ranger,Warrior,Monk,Dervish and Assassin all deleted,My ranger had Obsidian Armor and I had spent a lot of time to get it also all my other characters,apart from the Dervish had 15k armor,so,what am I meant to do now. I have e-mailed Anet and waiting for a response,my password wasnt the easiest to guess,as it had many numbers and letters in and my e-mail hasnt been shown to anyone.Whoever hacked me should be shot on site,hackers are nothing but sad pathetic scum, of which will amount to nothing but the self satisfaction of being a geek. So what am I meant to do now?,start again?,quit forever?,is it possible to get my characters back?

Nov 15, 2006, 06:10 PM // 18:10	#2
LiamR Lion's Arch Merchant Join Date: Jul 2006 Guild: Prefer Unlight Beer [PuB]	Man, I feel for you, and no, I don't think you can get them back. >.< At least you had cash in your storage.. Right?

Nov 15, 2006, 06:12 PM // 18:12	#3
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	no,I have nothing,nothing at all.

Nov 15, 2006, 06:17 PM // 18:17	#4
heroajax1 Frost Gate Guardian Join Date: Feb 2006 Guild: By Any Other Name [Rose] Profession: W/	Ouch. I hope you're able to get everything back. I read another similar thread posted by Black Guinevere last month. Her primary char got deleted. A-net wouldn't do anything. Sorry man.

Nov 15, 2006, 06:22 PM // 18:22	#5
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	to be honest,im pissed off,but not that pissed off as much as I thought,this guild wars hack could mean another door opening? maybe now I can spend more time with mates,unlike I used to,maybe I can extend my basketball talent,or maybe im babbling on because im trying to find the positives.

Nov 15, 2006, 06:23 PM // 18:23	#6
xxSilhouette Desert Nomad Join Date: Jan 2006 Location: Lost in the sands of time... Guild: Blood Of Orr [BoO] Profession: R/Rt	runs off to change password again Everytime i read this I have a need to recreate my password, and make it more complex. I doubt Anet will do anything Im sorry this happened to you.

Nov 15, 2006, 06:24 PM // 18:24	#7
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	wow,today isnt my day,my MSN account wont work,if there could be the most unluckiest person in the world in one time,that would be me..

Nov 15, 2006, 06:26 PM // 18:26	#8
Dazzler Krytan Explorer Join Date: May 2005 Profession: E/Me	Have you done some serious scans of your computers? If you are as careful as you say with your email/password then it sounds like you have a keylogger on your computer. Try some adware scans, virus scans and most importanly run HiJackThis to see what it finds. I feel bad for you buddy.

Nov 15, 2006, 06:37 PM // 18:37	#10
Ole Man Bourbon Jungle Guide Join Date: Jun 2005 Location: Atlanta Guild: GONG Profession: W/E	Usually when people hack into an account, they either keep the account or loot it, not just delete everything. If they are looting it, they get the platinum, the other big valuables, maybe delete a toon just to be an ass, then leave the rest alone. I wonder if your account isn't simply bugged.

Nov 15, 2006, 07:18 PM // 19:18	#12
rebondzx Pre-Searing Cadet Join Date: Aug 2006 Guild: Helis galonia bataillon qu??bec Profession: W/Mo	omg... same thing happenned to my friend yesterday! I was checking out my friends list, and I saw him connected. I tried to pm him but he wouldnt even reply... He was changing characters frequently, i pmed again, then he(the haxxor) replied and told me I was annoying(my friend is a frenchie) and kicked me from the guild and logged out. this morning at school my friend was pissed and I asked him why he kicked me out, of course he had learned his accout got hacked(maybe because of the presence of 8 empty char slots...) I would appreciate it if we could send something to Anet, but problem is... i dont know how... ^^ Now I am POSITIVE that anet can know what types of transactions the deleted characters did before being deleted. It could lead to a type of investigation. I firmly beleive THAT IT WAS THE SAME PERSON

Nov 15, 2006, 07:37 PM // 19:37	#14
rebondzx Pre-Searing Cadet Join Date: Aug 2006 Guild: Helis galonia bataillon qu??bec Profession: W/Mo	Ramma77, read my reply, I SPOKE TO THE GUY who was hacking...

Nov 15, 2006, 08:49 PM // 20:49	#16
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	^You have to click edit or whatever next to where it lists GW in the plaync master account game list

Nov 15, 2006, 08:58 PM // 20:58	#17
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	Thanks for the snappy responses,its much appreciated,I have downloaded the trial of Trojan Remover and I have Spy Sweeper on this computor,but what do I do? do I scan the whole computor? just the drive? and whats a keylogger,Ive heard of them but never understood their true meaning.

Nov 15, 2006, 09:05 PM // 21:05	#18
Jay Shrine Ascalonian Squire Join Date: Aug 2006 Profession: R/Mo	if this doesnt work,your help was much appreciated and anyway,isnt a door being shut better than it being locked? maybe I can start again with a necromancer,ive always wanted to make one

Nov 15, 2006, 09:11 PM // 21:11	#19
Ole Man Bourbon Jungle Guide Join Date: Jun 2005 Location: Atlanta Guild: GONG Profession: W/E	Keylogger is spyware which basically records and reports your keystrokes.